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FAQ

Welcome to our FAQ section for AI automated parking enforcement solutions. Get answers to your questions about our platform's capabilities, features, and benefits for your municipality's parking management needs. Say goodbye to parking headaches for good.

AI Eyes on Your Curb

  • WiseSight offers a unique operational model that leverages installed fixed-position rotating cameras, to monitor multiple parking spaces in a lot, across several lots in real-time, detecting violations precisely as they occur. This capability ensures the operator can maintain 100% enforcement coverage, 24/7. This approach differs significantly from traditional methods using mobile License Plate Recognition (LPR) or manual enforcement officers. Those methods require an onsite presence in the lot at the exact time of the violation, meaning that while staff are patrolling other areas, many violations are often missed. WiseSight's constant, automated monitoring provides a far more efficient and comprehensive enforcement operation.​

  • A. The deployment of the WiseSight solution yields two primary, measurable benefits:​

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    1. Increased Compliance and Revenue: Our data clearly shows increased customer compliance, which directly translates into sustained increases in revenue.

    2. Enhanced Officer Safety and Operational Efficiency: We have fundamentally addressed safety concerns for enforcement officers by eliminating the need for them to be placed in risky situations for violation identification.

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    B. Furthermore, WiseSight enables enforcement that is consistently level and reliable, regardless of external variables such as adverse weather, challenging location, time of day, or even low staffing levels. By mitigating these variables, our cameras ensure a significantly more efficient and safer overall operation.

  • When transitioning to a Ticket-By-Mail enforcement model, our customers see a significant increase in revenue, resulting from an increase in payment compliance and better enforcement.  This strategy allows for reallocating staff and enforcement officers from their typical on-site enforcement duties to other critical areas of the city that require an on-site presence.

  • a.  Automated enforcement has effectively resolved one of the most significant issues: security for our staff and officers.

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    b.  Particularly in areas such as Parking Enhancement Districts (PEDs) with evening activity and bars, issuing tickets may create risky situations for enforcement personnel when interacting with the public.

     

    c.  Automated enforcement eliminates this risk entirely:

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    1.  WiseSight fixed cameras in surface lots eliminate the need for manual enforcement during high-risk evening hours or even during the day.

    2.  The removal of this direct public interaction creates a significantly safer procedure for our officers.

  • a. The information provided by the WiseSight dashboards is invaluable to parking operations because it offers real-time and historical data on the site utilization and turnover.

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    b. This data is essential for strategic decision-making, allowing the user to:

    1. Establish Optimal Rates: Determine appropriate pricing based on vehicle utilization throughout the day.

    2. Implement Dynamic Pricing: Assess if dynamic pricing models would be effective based on varying demand, such as during daily business hours versus evening nightlife.

    3. Manage Capacity: Precisely calculate the maximum number of long-term leases the lot can accommodate without turning away higher-value transient business.

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    Having this detailed information readily available, tracked by the camera system in real-time, makes the entire operation more efficient and profitable.

  • a.       The WiseSight system provides significant benefits to both the Parking Court and its interaction with the public.

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    b.      Within the court system, it has been observed that the public's increased compliance led directly to a decrease in the number of dismissed tickets. Once the public received a ticket via mail and saw the detailed visual evidence contained in the picture of the violation, they were far more likely to pay the ticket rather than contest it. Furthermore, the few cases that were contested were resolved quickly and easily, thanks to the comprehensive and detailed violation information kept on file.

  • In any area that requires monitoring of a present vehicle and its payment status, or a restricted parking zone, such as street parking, loading zones, surface parking lots and garages, airport pick-up, and rideshare locations.

  • Real-time enforcement of payment and hourly restricted parking zones, post-parking enforcement with Ticket-by-Mail, loading zones, and curbside passenger pickup or drop-off.    

  • WiseSight maintains rigorous measures to ensure the security of information managed by the system.  This includes meeting the security standards that are common in municipal IT solutions.

  • WiseSight is a turnkey solution and will happily provide all necessary equipment including the cameras for monitoring.  Our typical installation can include various Hi-Res imaging technologies such as Motorized, Static, and Panoramic cameras including LPR (license plate recognition).  This ensures full coverage of the desired area. We can customize the number and type of cameras to best fit your needs and budget.

  • WiseSight utilizes a unique Signature-Based object tracking and license plate recognition (LPR) protocol.  The system will simultaneously process multiple video streams and images and use a sophisticated AI engine to analyze all the data and provide a single result of whether a vehicle paid for parking or committed a violation that occurs in real-time or in the past.  

     

    WiseSight has created a seamless software integration with major enforcement software platforms.  The integration provides the necessary data to perform enforcement tasks efficiently both on-site and remotely.

  • Our hardware can be installed anywhere from poles to buildings. Ideally, we prefer to install the cameras on poles that are aligned with the parking spots.

  • Yes.  In most US Solar Zones, cameras can be installed for 24/7 operation but the solar panel size will vary based on the site’s geographical location.  To prevent intermittent power in a solar deployment regardless of the site location, WiseSight does not use cameras with built-in solar panels, as they may not perform for continued operation in every solar zone. 

     

    For Solar based systems, we will define the required solution based on the geographical site location, provide the solar setup, and implement it as part of the overall installation.  The only requirement for power is to provide a single connection at the Local Head-end equipment location.    

     

    In Infrastructure-less sites - all communication uses are via an RF long-range wireless network.

  • WiseSight has locally trained and licensed professionals that will perform an on-site survey, install equipment, test the system, and work closely with the customer during the system implementation. At times, in certain locations and based on the scope of work, local contractors may perform the system installation with WiseSight supervision.  

    Should the customer like to install the system on their own – WiseSight will support and provide guidance to the customer-contractor during the installation process.  In either case, WiseSight will help to make the installation as smooth as possible.

  • WiseSight has local service representatives across the country. Based on the customer plan, we provide on-site service or ship replacement equipment to the customer site.

  • Our priority is to make sure you, our customer, have the tools and knowledge to operate the software seamlessly.  To do this we offer 24/7 system support, conduct end-user training on the system and provide ongoing support for the software.  If a customized support plan is required, our team of professionals can tailor a plan to fit your needs.

  • Our clients include (but are not limited to): Private operators, Municipal Departments, Self-Managed Parking, and Enforcement Operators

  • We are a team of people passionate about the world of parking and delivering an easy-to-use and comprehensive system for parking management.  

    Founded by 5 optoelectronic engineers who built sophisticated systems based on image processing for the defense industry. We were fed up with parking tickets and the even more frustrating payment methods. We decided to take this to the next level and develop a new system that will make the whole process of parking completely carefree for the parking operator and end-user.

  • The system is implemented in multiple US and European sites including Israel.

  • The system price is based on a single monthly payment subscription that includes the software platform, hardware, installation, and service.   The monthly price varies based on the monitored section size and the enforcement modules you would like to include with the systems.  Our technical sales team and your local account manager will work with you to determine the best solution and configuration to fit your needs and budget.

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