CASE STUDY
How WiseSight Transformed Parking Enforcement for One of Pennsylvania's Largest Parking Operations
Municipal
At a Glance
13
24/7
100%
70%
Parking Lots Monitored
Parking Spaces Monitored
Automated Monitoring
Violation Capture Rate
Driver Payment Compliance
The Challenge
Officer Safety
Enforcement required officers to be physically present, putting them in potentially risky situations
Low Violation Capture
Manual ticketing meant most violations went undetected
Prioritized Staffing
Lean teams couldn't be everywhere at once
Weather & Consistency
Adverse conditions made reliable enforcement nearly impossible
Revenue Gaps
Missed violations meant significant lost income
The Solution
24/7 Automated Monitoring
AI-powered cameras scan every space, every hour, without human intervention
Real-Time Alerts
Officers receive instant notifications with photo evidence the moment a violation is detected
Seamless Integrations
The platform connects directly with back-office systems, payment tools, and enforcement workflows
Data-Driven Decisions
Live occupancy, turnover, and compliance data give operators the insights they need to act fast
How it Works
WiseSight’s management platform is integrated with various enforcement and payment platforms to create the necessary tools and data for the enforcement agency. The imaging system supports infrastructure-less operation, powered by a solar panel, along with cellular network connectivity.
100% Violation Capture, 100% of the Time
Where officers could previously only catch a fraction of violations, WiseSight now ensures every infraction is logged, every time — regardless of weather, staffing levels, or time of day.
Improved Compliance
With consistent, automated enforcement in place, parkers have become more compliant over time — reducing the volume of violations and improving the overall parking experience.
Enhanced Officer Safety
Late-night enforcement in high-traffic areas meant officers faced dangerous confrontations, requiring police from other districts to provide backup. WiseSight eliminated that risk entirely — everything is handled through cameras, freeing officers to focus on what matters most.
The Results
The impact has been significant — and measurable.
Significant Revenue Increase
In 2025 alone, the Pittsburgh Parking Authority saw a substantial increase in revenue directly attributed to WiseSight's automated enforcement. Combined with ticket-by-mail capabilities, the authority has been able to redeploy officers to other areas of the city where they're needed most.
Fewer Disputes, Fewer Dismissed Tickets
Photo-based evidence has drastically cut down on contested citations. When a violation is captured with a clear image, there's little room for dispute — saving staff time and protecting revenue.
Invaluable Data & Insights
Beyond enforcement, the platform gives the Pittsburgh Parking Authority actionable intelligence: how people are using the lots, turnover rates, peak times, and whether dynamic pricing could be a viable strategy. Real-time data from cameras and sensors has become invaluable for decision-making — from setting lease numbers to planning future operations.
In Their Own Words
"WiseSight brings extensive knowledge of the industry and technology to our operation. What I appreciate most is that they are very attentive to our needs. If we have an issue arise, their local team responds within 24 hours."
"I would highly encourage others to consider this for more efficient operations — especially in today's market where parking enforcement can be challenging."
— Dave Onorato, Executive Director, Pittsburgh Parking Authority
Why Pittsburgh Chose WiseSight
Four key factors drove the Pittsburgh Parking Authority's decision to implement WiseSight:
1. Safety
Protecting both officers and the public by reducing direct enforcement interactions.
2. Security
Ensuring every space, every lot, every violation is monitored around the clock.
3. Growth
Increasing revenue capture and enabling smarter, data-driven decisions.
4. Compliance
Creating consistent, fair enforcement that holds up under scrutiny.
“The future is technology. We were the first in the US in 2013 to introduce ticket pay by plate enforcement. Today, it’s the only technology being enforced across the country. Partnering with WiseSight makes our operation more safe, efficient, and brings in additional revenue for the city. I would encourage all municipalities to go with the use of technology—stationary cameras to begin with, then automated enforcement on the street to follow.”
— Dave Onorato, Executive Director, Pittsburgh Parking Authority